Simple, fair, no surprises.
Everything you need to know about how your Solia ships and what happens if something isn’t quite right.
Free shipping, every order
Every Solia order ships free within the United States — no minimums, no thresholds, no surprises at checkout.
Ships in 1–2 business days
Most orders leave our facility within 1–2 business days, with delivery typically in 3–7 business days after dispatch.
Tracking on every order
You’ll get a confirmation email with tracking the moment your order ships, so you always know where it is.
Shipping
We currently ship within the United States via trusted carriers, including USPS and UPS. Orders are processed Monday through Friday, excluding U.S. holidays. Orders placed after 12pm ET, or on weekends and holidays, begin processing the next business day.
- Processing time: 1–2 business days
- Delivery time: 3–7 business days after dispatch
- Free shipping: on every order, with no minimum
- Subscriptions: ship automatically on your selected cadence; you can pause, skip, reschedule, or cancel any time before your next renewal date from your account.
At this time we do not ship internationally or to P.O. boxes outside the contiguous U.S. If you have a specific delivery question, reach out before ordering and we’ll do our best to help.
Order changes & cancellations
Need to change or cancel an order? Email us within 2 hours of placing it and we’ll do our best to catch it before it ships. Once an order is in fulfillment we’re usually unable to modify it, but we’ll always help make it right after delivery.
Our 30-day satisfaction guarantee
We want you to feel good about your purchase. If you’re not satisfied with your order for any reason, contact us within 30 days of delivery and we’ll make it right with a replacement or a full refund — even if the box is opened.
- Return window: 30 days from the delivery date
- Unopened boxes: eligible for a full refund to your original payment method
- Opened boxes: covered by our satisfaction guarantee — reach out and we’ll arrange a refund or replacement
- Refund timing: once approved, refunds are issued to your original payment method within 5–10 business days
- Return shipping: we cover return shipping on defective, damaged, or incorrect items; for other returns a prepaid label may be deducted from your refund
Damaged or lost packages
If your order arrives damaged, or tracking shows it was lost in transit, email us within 7 days of the expected delivery date with your order number and a photo for damaged items. We’ll send a replacement or issue a refund at no cost to you — no need to return the damaged product.
Wrong or missing items
Received the wrong flavor, or something was missing from your order? Let us know within 7 days of delivery and we’ll correct it right away, with the correct item shipped at no additional charge.
Subscriptions, billing & cancellation
Subscriptions renew automatically at your chosen interval and you’re billed on each renewal date. You can pause, skip, reschedule, change flavors, or cancel any time from your account — there are no fees and no minimum commitment. To avoid being billed for an upcoming order, make changes before your renewal date.
How to start a return, claim, or get help
Email contact@solianutrition.com with your order number and a short description of the issue. A real person on our team will reply within one business day with next steps.